Return & Refund Policy

Last Updated: August 25, 2026

We want you to be completely satisfied with your purchase. If you are not satisfied with your order, please review the return and refund terms below.

1. Returns

We accept returns within 7 days of delivery.

To be eligible for a return:

• The item must be unused and in its original condition.

• The product must be returned with all original packaging, certificates, tags, and documentation, if applicable.

• The item must not have been altered, damaged, resized, treated, or modified after delivery.

• Proof of purchase or order details must be provided.

Items that do not meet these conditions may not be eligible for a refund.

2. Non-Returnable Items

Certain products may not be eligible for return, including:

• Custom-made or specially ordered products.

• Personalized or modified items.

• Products damaged after delivery.

• Items that have been altered, resized, mounted, or treated at the customer's request.

• Gift cards and other non-returnable products, where applicable.

3. How to Request a Return

To request a return, please contact us within 7 days of receiving your order.

Please provide:

• Order number

• Customer name

• Reason for return

• Photos or videos of the product, if requested

Once your request is approved, we will provide return instructions and the return shipping address.

Please do not send the product back without receiving return authorization from us.

4. Return Shipping

Unless the product was received damaged, defective, or incorrect, the customer is responsible for return shipping costs.

We recommend using a secure, trackable shipping service and appropriate insurance for valuable items. We are not responsible for products lost or damaged while being returned to us.

5. Damaged or Incorrect Items

Please inspect your order immediately after delivery.

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery with photographs of the product and packaging.

After reviewing the issue, we may offer a replacement, repair, refund, or another appropriate solution.

6. Refunds

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method.

Your bank or payment provider may take additional business days to process and display the refund.

Original shipping charges are generally non-refundable unless the return is due to an error on our part, such as sending an incorrect or defective item.

7. Partial Refunds

A partial refund may be issued if the returned product shows signs of use, damage, alteration, or missing original packaging or documentation.

8. Exchanges

If you would like to exchange an item, please contact us within 7 days of delivery. Exchanges are subject to product availability and approval.

Any applicable price difference or shipping charges may apply.

9. Order Cancellations

Cancellation requests should be submitted as soon as possible after placing an order.

Once an order has been processed, shipped, customized, or specially prepared, cancellation may no longer be possible.

10. Refund Delays

If you have not received your approved refund after the expected processing period, please first check with your bank or payment provider.

If the refund is still not showing, contact us and we will assist you.

11. Contact Us

For questions regarding returns, refunds, or exchanges, please contact us:

Raj Enterprises

Address:
Plot No. 788, Khata No. 234
Jaintar, Near Ashrama School
Dasarathpur
Jajpur, Odisha – 755006, India

Call: +91 9337175534
Email: rajenterprisesindia6@gmail.com

We reserve the right to review and determine the eligibility of each return in accordance with this policy and applicable laws.